Our Name Says it All - Creating Happy Homes since 1979!

Terms of Services

Who we are

We are Cloham Ltd, trading as Happy Home Furnishers and DS Furniture of Cross Hands.

We are registered in England and Wales under company number 861996, with our registered office at Plot 5b, Heol Parc Mawr, Cross Hands Business Pak, Cross Hands, Llanelli, SA146RE


At Happy Home Furnishers, we are committed to providing high-quality service and customer satisfaction. If you have any concerns about our products or services, we encourage you to let us know so we can resolve the issue promptly and fairly.

1. How to Make a Complaint

If you are dissatisfied with any aspect of our service, you can contact us through the following methods:

  • Email: sales@happyhomefurnishers.co.uk
  • Phone: Please contact us on 01269 842347
  • Postal Address: Complaints can also be submitted in writing to our head office.

2. Acknowledgment of Complaints

  • We will acknowledge your complaint within Five working days.
  • If the matter is straightforward, we will aim to resolve it immediately.
  • If further investigation is required, we will aim to provide an initial response within 5 Working Days

3. Our Resolution Process

  • We aim to provide a full response within 10 working days.
  • If more time is needed, we will keep you informed of the progress and expected resolution.

4. Escalating Your Complaint

If you are not satisfied with our response, you may escalate your complaint by:

  1. Writing to a Director at Headoffice@happyhomefurnishers.co.uk
  2. If the issue remains unresolved, you can contact your local Trading Standards or escalate the matter to the Financial Ombudsman Service (FOS).

5. Contacting the Financial Ombudsman Service (FOS)

If you are still unhappy with the resolution, you can escalate your complaint to the Financial Ombudsman Service:

We take all complaints seriously and are committed to resolving them fairly and efficiently.

Refunds & Cancellations

If you purchase goods from us online, you have the right to cancel your order within 14 days of receiving your goods, without having to give a reason, except for:

  • Items that cannot be resold for health and hygiene reasons once unwrapped (e.g., mattresses, bedding, pillows).
  • Flat pack furniture that has been partially or fully assembled.
  • Bespoke items.

Bespoke Items "Bespoke for You" items are specially ordered and not held in stock. These items cannot be cancelled once ordered and accepted by Happy Home Furnishers. Carefully check your order confirmation and report any errors within 24 hours.

This right is separate from your rights under the Consumer Rights Act 2015. If goods are faulty, not as described or not fit for purpose, you may have a short-term right to reject them within 30 days and receive a refund. After 30 days, you may still have rights to a repair, replacement, price reduction or refund.

Returns & Collection Charges All returns are subject to a collection charge unless otherwise agreed. Collection charges may reach £149 depending on the area and item. For any questions, please call us on 01269 842347.

Refund Process Once notified of the cancellation, we will refund you in full within 5 working days if you are eligible for a refund. Please review the above terms and conditions to establish eligibility. For further assistance, contact us at sales@happyhomefurnishers.co.uk.

For Peace of Mind: Play Safe and Pay Safe

At Happy Home Furnishers, we are committed to ensuring the security of your information. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Payment Methods Available We accept the following payment methods on our website:

  • Credit / Debit Card: Visa and MasterCard.
  • BACs: Direct transfer to our account.
  • PayPal: Use your PayPal account to submit payment.

Order Acceptance Our website provides detailed product information and allows you to place orders. Order acceptance occurs when we confirm your order via email. Full payment is required at the point of sale, especially for in-stock items which are dispatched immediately. Only one discount or offer can be applied per shopping basket.

Non-Acceptance/Refusal of Transactions We reserve the right to not accept or to cancel your order if:

  • Payment cannot be processed or is later cancelled by the bank or merchant service provider.
  • Payment was made fraudulently or by illegal means.
  • The goods are unavailable from our stock or no longer available from the manufacturer.
  • There is an error in pricing or product description.
  • You do not supply to your address.

If your order is cancelled after payment, you will be reimbursed in full by the same method used for the payment.

Security Your information's security is our priority. We have implemented robust physical, electronic, and managerial procedures to prevent unauthorised access or disclosure. Our website is PCI compliant and SSL Secure, ensuring safe transactions and data protection.

For any further questions or concerns about payment and security, please feel free to contact us directly.